totally unacceptable. table dirty, garnish from last customer left on ledge betwee table and window.
we ordered cactus fries, individual pizza and mvp burger. after a long wait,food arrived. mvp burger cold, process cheese slice unmelted, ceasar salad was limp and without dressing. perhaps salad was put under warming lamp instead of burger?
even their signature cactus fries were overcooked and uneatable. we asked for manager, and actually had to seek her out ourselves. her response" usually not like this. i work at 2 locations. Glad to warm burger up and replace salad.
i called district office and the district manager actually laughed at me, ensured he would deal with situation and have someone get back to me. Well guess what, I received an email suggesting i take my concern to the derry/financial drive location. really???????
well, joanna and joe, i will take my business elsewhere. i certainly hope that Jim Treliving reads these comments.
So let me tell you about our experience, or lack there of, at this Boston Pizza location.
1) Our family of 3 (2 adults & 1 child, age 6) get seated in the bar. Child was not given a childs menu and we had to wait for 15 minutes for the bartender to come to us and we had to ask for one.
2) Our one appetizer, the calamari, was over-cooked and took might at least another 15 minutes to come out.
3) We were served another tables french onion soup.
4) Our main courses were all cold, including my sons spaghetti which he made sure to tell us about.
5) When my fiance asked to have her cold $18 salmon dinner taken back because it was to cold, she was asked, would you like us to warm that up for you?
6) To compensate us for all our cold meals we were given two $5 off our next visit coupons. It kind of seemed like a slap in the face.
7) Before leaving, we asked the bartender about the service we had experienced. He agreed with us that the management could have done more to help compensate our horrible experience. He was a nice guy and took it upon himself to give my son a free dessert Worms in Dirt and even laughed when my fiance told him the management offered to microwave her salmon to heat it up.
I have never in my life not left a tip at a restaurant, UNTIL VISITING THIS BOSTON PIZZA!
OMG service is nothing short of horrid...we went on our lunch hour and it took us over 1.5 hrs to get served....when we asked if it was coming soon we got eyes rolled at us and basically told the kitchen was backed up because they were busy! horrible experience..food not great either!