Poor very Poor...On April 26 2014 myself and my wedding party booked a 8:00 reservation but when arriving we were told they never looked at the book so they had nothing ready for our party of 19. So there is my hole wedding party standing there for 45min before we are seated at a very long table so we can't even talk to everyone. We then wanted for 30 mins before we were severed a drink and our food was taken to order. Ones we ate I had to get up 3 times and go to the kitchen and ask for our table to get more to drink and if they could please clean off the plates. When the young guy did bring the drinks they were mostly wrong. He then came to our table with our bill and asked us to help him figure out how much everyone owed and who had what...not once but 3 times..we finally told him he should maybe try wrighting things down... And please can someone clean the dirty dishes off the table... Then my one girlfriend who has been drinking chocolate milk and juice asked the young man for a drink and he looked at her and said your cut off, we all laughed thinking he was joking but NOT. She had no alcohol and she was cut off...
I couldn't believe this place. 19 people that were there to get to know each other and spend a lot of money and we were done by 11:00pm we never got seated till almost 9:00pm never got our food till after you 10:00pm and to top it off the food and what drinks we got mostly were wrong.. Not one of us got out starter salads or the chicken wings we ordered... And to top it off we were told that we would be getting a phone call and we got nothing not a thing!!!!
As it stands that was only 19 people that received the worst service every and we never recommended this Boston Pizza Sherwood Park Alberta Way road to anyone.
6 of us drove almost 2 hours another 2 people were 3 hours just to come to be treated like this!!!!!
And then when the young man spilled a drink on me!! That was a first for all of us!
And a mater of fact we are having second thoughts of ever going to any Boston's Pizza again!!!
Very pleasantly surprised!!! I expected ho-hum food and service. Our waitress was awesome and the FOOD WAS EXCELLENT!!! My DH and I ordered the chicken parmesan and it was seriously that good!! Our starter salad was super fresh and had a variety of greens- not just boring ice berg- the pizza bread was perfection- kids ate in about 30 seconds flat. We were served quickly and everything was piping hot. I am so happy with the service. Although we have lived here in the park for 3 years, it was my first trip to bp's but after tonight it will not be long before I come back! Thanks for such fresh service and well handled food service!!!!!!!!tabil