Poor Takes forever to deliver and when you call them directly they put you on hold for so long you might as well get a pizza from another place. So slow and the people on the phone dont care what you have to say just put you on hold as soon as they pick up.
This is the busiest pizza hut express store..n just coz it is busy they can not hire 50 employees at a time..if u are working in that store .imagine if all the customers order at the same time and ask for the deliveries..wht you gonna do? Expect the delivery time to be about an hour and 10 mints.and u will be happy..and if the pizza was ice cold thats coz of the weather -30°C..wht do u expect should they carry their oven with them till your door ... have a mind n think over it
The worst in customer service. Waited over 2 hrs for my delivery when quoted 30 min delivery. Called back after an hour and a half to check on my order and they had to transfer me to 3 different pizza guys to find my order when i called the exact same number as the first time. Pizza Hut said it was head offices fault because they placed the order. I said that I just want my pie I don't care it's "pizza hut's" fault not mine. So he assures me that my order had left the building. 45 min later still nothing call back and the door knocks at 2 hours 15min of waiting. I tipped the driver as I know it's not his fault, but refused to pay for my Oder as I feel that is only fair. When open the pizza it was ice cold like it had been sitting for to [email protected] hours!!!!! I call to complain and they couldn't care less. They said well you didn't that've to pay for so what do you want...??!!! Really, WTF kind of customer service is that!!! I want a warm pie delivered on time as promised!! Is that to much to [email protected] ask for from pizza place?? Never again! DO NOT ORDER FROM HERE
This location has to be one of the worst places to eat. I get better services and food at the Airports I travel, I spent over $29.00 dollars on a Thin Crust Chicken Deluxe Pizza and Mushrooms. The only problem was that there were only nine pieces of Chicken and five mushrooms on the entire Large Pizza.
When I question the manger at the time the only comment that he had was that the pizza was made to corporate specifications.
That being the case I can tell you that this was the last pizza that I will but at any Pizza Hut here in Canada or in the USA where I am from. I have never had this happen before and just wanted the Pizza Hut Corporation know why it is that they are dropping to last place,
I have been to Gateway Pizza Hut on several occassions. The food was good but on two occassions the server in the pick up area could not locate my phone in order even though it was in the warming oven and one even suggested to me that I may have called the wrong Pizza Hut. I go back because I enjoy their pizza.