I have shopped at your store for years on Viewfield RD. Esquimalt . Friendly staff , always a nice experience , until recently . You have re-done all the shelves and moved stock from where it used to be to somewhere else , your call to do this , but confusing for shoppers to find things . I normally rely on your staff to help find things , and they are helpful , but there was no staff to be found , many shelves un-stocked with merchandise ? I did find one , normally friendly guy , been there for years . He told me he has been told by MANAGEMENT of your store , NOT to be wasting time talking to customers or he will be fired . He was very upset , asked if I would let Loblaws know this was happening in this store ,,,,,,,,,This is a very nice man who has always been so kind to me ????? There were bullers stranded all over in the parking lot that I had to move to get to the store when I came there ? Only two tills open in a somewhat vacant store with little staff ? This is normally a busy store ? What has happened to it ????? A loyal customer .......
Excellent! I found the staff very friendly, helpful and was pleasantly surprised at discovering the place. Never heard of it before and you don't need to buy a membership. I don't know what the fuss is about, they are really cool and should be valued in these times of high costs. A service to the community!
My experience of the pharmacy has been excellent, on the phone and in person. They transferred my prescriptions hassle free, they always look for cheaper prescription or over the counter alternatives and they have done phone followups on new prescriptions. Plus they have the lowest dispensing fee and you get Superbucks on all your prescription purchases.
It's a warehouse store folks. If you want personal service, go pay SaveOn and Thrifty's prices. There are always great markdowns and sales. Many NoName and President's Choice items are way cheaper than at SuperStore and now that they have solved their supply issues, many items which have been in short supply the last few months have been reappearing on the shelves.
I have been shopping at the Real Canadian Wholesale Store in Esquimalt since it opened, first for my Catering Company, then for my cooking classes. cooking shows and now for my Bed and breakfast here in Victoria, James Bay. I love your store!!!!! It is uncomplicated, products are easy to find, prices are very competitive and due to the fast turn over, things are fresh. Being a Chef, I like the uncomplicated way of shopping, it is fast and easy. The store is also spacious, one doesnt feel cramped while shopping. We also like that you have a Pharmacy. I send you all my American guests who are looking for generic drugs to your store. Our regular guests go back to shop there every time they are in town.
You have some very wonderful people at the till, incredibly friendly, helpful, courteous and kind, some of them going out of their way to be helpful - like pointing out sales.
Now to the unpleasant part - otherwise I would give you 5 Stars without hesitation - some of your cashier staff - a couple of ladies, to be exact, are rude, condescending, patronizing, and treat customers as second-class citizens, who have to obey by their rules Put this here , no, dont put this here, remember for next time .....unbelievable!!!! I am a business woman for many many years in the hospitality Industry, having owned restaurants and a hotel, now a B&B - to arrive at your till and be treated by some unpolite young girl with such an attitude is despicable. I have had a few incidents where I was treated rudely, but I decided not to complain - have a busy life, better things to do............but yesterday on July 17, on your till # 2 around noon, early afternoon, was the rudest clerk I have ever encountered. - I am just packing up my 350 $ purchase (I am there twice a week at least! and spend 1000s of $s per year at your store) - and being lectured by your clerk, that remember next time, either to put all your butters on the belt or leave all your butters in the cart!..... Just for next time! as if she was scolding a child..............
When I have multiple small items, I always put one on the belt and then tell the cashier how many I have (which is easily verified by taking one look in my cart). This is appreciated by all your till clerks, as I am trying to help them speed things up............................Apparently this clerk didnt like that. This clerk also scanned each of the same items 15 times!!!!! - actually made a mistake and scanned 16 times so I had to go back to get a refund - She did not even excuse herself, instead she accused me in a condescending and patronizing manner, that it was my fault, as I did not leave all items in the box - I could not believe the audacity and rudeness of this cashier!!! Also her method of scanning leaves room for a lot of improvement. If a Kindergarten child would go about scanning each item, I could understand, but from a cashier of a large established high volume wholesale business, I would expect a little more sophisticated approach, not to waste my time and the companys time, and on top of it, being prone to mistakes by loosing track of scanning.
The manager of your store and another female employee, who I see in the store all the time and who seems to have a supervising position, were extremely understanding, friendly, very professional, when I brought this issue to their attention. - When I got home, I searched for the review of your store, found out that cashiers being unfriendly is an issue, and decided to add my comment. - As I already said: I love your store, I love shopping there. I am not a complainer or constant evaluator of anything, but some of your cashiers need to come off their high horse and start treating customers with respect and courtesy, to not ruin an otherwise perfect shopping experience!
I have shopped at your store for years on Viewfield RD ... »more
She obviously cannot support an order from a broad line Foodservice ... »more
★ Poor 1 out of 5 thirty five months and twenty eight days ago around 4PM by 16268th visitor
The staff on the floor tend to be nice but the cashiers literally throw your stuff around and their attitude is just inexcusable. I can only think that the supervisor is the reason for their dispecable behaviour. \Otherwise the shopping is fun and there are some good deals.