Just got home from dinner at the Bay and Dundas Red Lobster restaurant and the first thing I decided to do was write a review. I just got the best service I think I have ever had. Not only was everything served in a timely manner, they were able to upgrade my group of friends to a bigger table when more people showed up than expected. The new General Manager made a point of checking up on our group a few times to make sure we were completely satisfied and then even let us hold a lobster from the tank as we were leaving. It was an amazing night.
The service moved at GLACIAL speed... and it was not only the server, but also the bartenders at the bar as well. They were curt, short, and to the point, suggesting they had something better to do than discuss the veriety of drinks available. In their defence, the restaurant was packed, but even towards the end of the night ( it really took that long for our food to come), when the restaurant cleared the service was still slow. But this issue is secondary. The portion sizes of trimmings rice, vegetables were so small that it was a clear insult. By flattening the layer of rice, the chef tried to expand the apparent volume of rice. Two small pieces of broccoli is considered a side dish. Come on, Dundas management, how stupid do you think the customers are? It was not an isolated case of variable amounts for variable clients, my wife, and others also got the same anemic amount. This is clearly a decision made by management, and until I get some explanation as to what is going on, I will not be going back.
Hard to say what the food is like because after waiting over 45 minutes from the time we ordered to arrive, we game up and got it to go! But if we had wanted to save $65 we could have just ordered in! The staff was friendly, but the slowness of service was totally inexcusable! The manager did apologize and gave us two free desserts to take home, but there was a time that a manager that really cared would have written off both meals. Nice decor, but if you can't eat there, it doesn't really help much.
- Cliff Dwyer