When asked for my order, I asked for coffee and water to which the waitress nastily replied that she would take my order first!!!! I said coffee and water were part of my order? This waitress was very poor and when our order came, very few customers in restaurant, our order was cold. Very ignorant waitress and I will never return. I will also pass this message along to as many folks as I can. Rude waitress and poor food service. Extremely poor service restaurant. Poor
we were at the Smitty's restaurant on may 31st from 0800-0930. i had phoned the day before to make reservations. there were 15 of us. when we arrived at the restaurant we were told that we did not have a reservation and were seated. the waitress told me that i could speak to the manager when he came in at 0900. we had poor service - asked if we wanted menus and then 5 menus were given to 13 people. the waitress looked tired, disheveled,appeared to be in a bad mood,and it seemed that we were bothering her. she took our order and meanwhile the manager came in to work and came to our table to have a discussions with us. he addressed me as i had made the reservations. i felt reprimanded in front of my 12 colleagues as well as others in the restaurant. the manager stated that i could not have possible phoned this location because he was working yesterday...blah blah blah. i did state that i may have called a different location but he wasn't listening and was so determined that he was right and i was wrong. hindsight is always 20/20. we should have walked out at that point. we were very poorly treated by the manager,poor service by the server (she dropped sour cream on one of our friends who had to work the rest of the day with dirty pants)but the food was good. the lady who had sour cream dropped on her had to ask for a discount - one was provided. too bad though because i would not recommend this location to anyone and neither will my 12 coworkers - will never go there again. i realise that the customer is not always right but when there are paying customers in the restaurant it should be the manager's job to make it a good experience for them - not to reprimand a grown women in front of her colleagues and strangers.