★ Poor 1 out of 5 sixty six months and nine days ago around 9AM by Luny
I totally disagree with how Thai Memory responded to the below complaint. I'm not questioning what happened and who said what. But if a customer doesn't enjoy they're dish they ordered and advise the waiter/owner, I believe its good service to get them another dish without charging them for the one they sent back. Who wants to pay for something that they don't like or eat?#coffee #happy #life #restaurant #thai Respond
I wasn't there so I can't say how much the customer actually ate, but maybe you should look at how other restaurants run they're business. I myself hardly ever send things back but never once in my life has any restaurant Independent/Chains/even a hole in the wall coffee shop has charged me for something I sent back. In most cases the waitress/waiter would actually try to over compensate and apologize. I always leave happy with the experience and appreciate. I suggest you don't take people sending dishes back so personally and understand where the costumer is coming from. Simple thing to do is take the dish back apologize and bring a new one (mutter something under your breath to your self if you want) But do not charge them for it!
★ Poor 1 out of 5 seventy five months and twenty one days ago around 7AM by Clara
In all honesty the food is good...however the service (and the owner) are horrible!!! Horrible is actually being kind. a group of us went to eat and one of us asked about a dish, after being told that it was not very coconuty when the dish was brought to us it was very very coconuty. We asked if we could have something else because it was not at all what we thought it would be like. The owner looked angry but gave us something else. After eating our meal and asking for our bill...which totalled more then $120 we saw that the plate we returned was on our bill, when we asked why not only were we yelled at in front the whole restaurant, we had out bill thrown at us (by the owner) when we took out some money he snatched the bills practically from our hands. Now we had been customers before, once we found a small pebble in our pad thai and were still charged for the plate then. After giving the restaraunt another shot this time we decided that we will never come back. Which is sad, because everything minus the ignorance and rudeness of the owner was great, but his attitude ruined everything for us.
THAI MEMORY's response to this review: I'm writing this not to directly respond to the writer of this review but for the general public to know the truth. We would be very happy to make an improvement if half of this review is the truth but it is not. First of all the dish she ordered was Mee Kati which is Rice Vermicelli in Coconut Sauce. (this dish is very traditional and you can not find it at any other restaurant.) She said today we wanted to try something new and she ordered this Mee Kati..but I did not tell her that it was not coconuty and she did not ask after all the description of the dish in the menu clearly says that this is a noodle in coconut sauce. She only asked about the omelet if the omelet was big piece or slices. So I told her the omelet was slices. We did not have any discussion about how coconuty the dish was at all when she ordered it. When the dish was served she happened to dislike it (but ate 2 big shrimps that came with it and the porks and let us know afterward that she did not like it so she told me she did not like it and ask if she could get a red curry with rice instead. I did not just give her something else like what she mentioned in the review. She ordered it. At the end we have to charge her for Mee Kati because it is not our fault that the dish is coconuty. It is the concept of the dish so it is supposed to be that way. (please look at our menu on www.thaimemory.ca Under A-La-Carte Noodle Dishes page, you will find Mee Kati with the name and description in English there.)Three of this dish were served the same night and the other two were finished without anything left. Let me ask you this, if you own a restaurant and and customers order dishes they never try and they don't like them and you can not charge them for the dishes, can you survive as a restaurant? Let have some senses in your heart. Comment on Clara's Review of THAI MEMORY
- I totally disagree with how Thai Memory responded to the below ... »more
★★★★★ Excellent 5 out of 5 ninety eight months and twenty days ago around 11AM by Danforth
One of the most satisfying dining experiences I've ever had. By far the best Thai food I've had in the GTA let alone Hamilton. The atmosphere and decor are incredible, but the quality of the food is the true seller. Also very well priced, for two people we got out under $30. I don't know why this place is always so quiet.. it's truly a hidden gem. Don't miss it!#thai Respond
★★★★★ Excellent 5 out of 5 one hundred months and twenty eight days ago around Midnight by Signet
Went together with a friend, neither one had experienced Thai Memory before our visit. We were blown away by the decor - view from street does not do it much justice. We both have diet restrictions, but were not disappointed with the choices on this menu. The services was prompt and very friendly, the food was delicious, in fact, we did not leave anything on our plates!! We have been back many times, enjoying both the lunch buffet and dinner menu. Will truly recommend this to my family and friends.#dinner #family #lunch #thai Respond
★★★★★ Excellent 5 out of 5 one hundred eleven months and twenty days ago around 4AM by Brookwood
Great service. We came after the reopening for my friend's birthday. Food was excellent. They surprised us with the birthday cake and "Happy Birthday" song..Pat was a very very nice host. Best Pad Thai I ever tasted anywhere with no ketchup...this is how the real authentic Pad Thai should taste...unlike the fake westernized Pad Thai version of most Thai restaurants.#birthday #cake #thai Respond
★★★★★ Excellent 5 out of 5 one hundred fourteen months and twenty five days ago around 4AM by Triglen
We had dinner here last night. We love it that they have a full page of vegetarian menu. The food here is great and the decor is excellent. We will be back here again next week.#dinner #love #vegetarian Respond
★★★★★ Excellent 5 out of 5 one hundred sixteen months and sixteen days ago around 5AM by Woodshed
Lunch buffet dishes are so fresh that we know that they are not left-over from the other day and put in the microwave like some other restaurant. We are so glad that they will be open for Sunday lunch buffet starting New Year. Some of you that don't like to come to downtown during the weekday because of the parking can try their buffet on Sunday now.#downtown #fresh #lunch #sunday Respond
We will be the first to try!
★★★★★ Excellent 5 out of 5 one hundred seventeen months and fourteen days ago around 10AM by Jeni
A mouth-watering experience of authentic Thai food well worth the visit.#asian #chicken #dinner #fresh #friends #shrimp #spring #sweet #thai Respond
A sumptuous interior decorated with Thai teak wood tables, colorful silks, and elegant slate welcomes guests to what is possibly the best Asian food in Hamilton (in our perspective-we've tried them all). The appetizer platter is a toothful mixture of bite-sized and authentic Thai savories such as grilled chicken satay, shrimp cakes with sweet and sour sauce, deep fried tofu, and fresh spring rolls. Also highly recommended is the Thai grilled chicken dishes with traditional sticky rice, served in bamboo baskets, and the Masaman chicken curry, rich with cream and roasted peanuts. A perfect venue for an intimate dinner, or for a dinner with friends and shared dishes. We are grateful for the presence of this fine dining establishment!
★★★★★ Excellent 5 out of 5 one hundred twenty months and nineteen days ago around 2AM by Gnanakuru
The decor is so well done, that it is worth while to go just to enjoy it. The menu is large, and varied. And the staff are very pleasant. The food is equally as good, and with such low prices, anyone can take a night to come here and eat a full meal. This is a place that I will go back to many times.#eat #night Respond
★★★★★ Excellent 5 out of 5 one hundred twenty months and twenty nine days ago around 1AM by Yuanyuan
GREAT FOOD AND GORGEOUS DECOR! WE WERE THERE AFTER READING ABOUT IT IN THE SPECTATOR RESTAURANT REVIEW COLUMN LAST FRIDAY. ALL WE CAN SAY IS THIS IS A LONG-AWAITED KIND OF THAI RESTAURANT IN HAMILTON. FINALLY HAMILTON GOT SOMETHING AUTHENTIC AND THIS IS IT. GOOD JOB.#restaurant #thai Respond
★★★★★ Excellent 5 out of 5 one hundred twenty one months and nine days ago around 2PM by Epicure
Went for dinner and was blown away! The most GORGEOUS restaurant I've ever been in. The food was amazing, and the service great.#dinner #lunch #restaurant Respond
Definitely will return, and can't wait to try the lunch buffet!
★★★★★ Excellent 5 out of 5 one hundred twenty two months and three days ago around 2AM by compes
We were at Thai Memory for dinner this evening. I can only say that everything about it was terrific. The decor is beautiful and eclectic -- detail even paid to the restrooms. The food was fresh and delicious -- including dessert. We had a mango salad, cashew chicken dish as well as a beef coconut curry. All were rich and complex. We enjoyed amazing, thoughtful service. We will definitely return -- and we will bring friends. Thank you for the thoroughly relaxing and enjoyable evening.#beautiful #beef #chicken #delicious #dinner #fresh #thai Respond
★★★★★ Excellent 5 out of 5 one hundred twenty two months and three days ago around 2AM by Broadview
I saw this new restaurant as I was walking down the street and it looked beautiful. The staff were friendly and the menu has a lot to choose from, and all reasonably priced. I made a reservation for my husband's surprise birthday party and we had an excellent time. The service was great (very polite) and the food was excellent and authentically Thai (both in flavor and in presentation). The staff were very thoughtful throughout the whole experience - they had a screen saying happy birthday to him and played the song, and brought him a piece of his favorite cake which is not on their menu. They really went out of their way to make our night special. We will tell our friends and we will return.#birthday #cake #friends #happy #night #party #restaurant #thai Respond
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THAI MEMORY (905) 522-0216
25 KING WILLIAM ST, Hamilton ON as of FoodPages.ca