It took almost an hour to get the burgers to the table, the portions were tiny (small hand full of fries and tiny squished burgers, and mostly everything at the table was burnt). I couldn't believe my eyes when I saw a completely black chicken quesadilla served to my father...how any server or cook could consider that acceptable is beyond me?!? We returned it, and then waited another 20min for it to come back. Of course everybody had already finished their meals by this point. Now granted I would have understood this type of thing happening on a busy night...but on a Monday night (6:20pm), in an almost empty restaurant. Absolutely ridiculous! Never returning to this "The Works" location ever again!