Poor: The Tim Hortons at Main and Danforth has the most appalling service I have ever encountered. I usually go in on Saturday and Sunday mornings for a cup of coffee and without fail the staff are standing in groups conversing while people are lined up waiting for service. At the service desk, when you do happen to be served, the staff are exceptionally rude and converse with other staff members instead of focusing on the customer order. Then they screw up the order by giving you a product you have not asked for. This morning the service was unbearable poor. When I asked the attendant for the Manager, the attendant said the manager did not work on weekends. When I asked for the name of the Manager the attendant said she did not know her managers name. Why is it this staff did not know the name of the Manager? Further, the Tim Hortons at Main and Danforth is filthy. Altogether the service and physical conditions at this location is unbearable. Other locations provide good service and takes an interest in how it is maintained. The situation at Main and Danforth is simply not acceptable.
unfortunately my experience here was a disaster. I have 3 children and all of them are under 6 my oldest being 6 actually and the youngest 2 are 2 and 4, my six year old daughter is very responsible and I really shouldn't have to explain my self but anyways, she took her 4 year old to the washroom while I waited in line, my daughters came and joined me in the line and the lady working said these exact words "excuse me!!!," she screamed it actually then I looked up and she continued on saying " you need to go to the back of the line if your kids just came" I said " sorry?" And she replied by saying do you not understand English" I grabbed my daughters and left. I have worked in with people for 7 years and I would never treat someone with the amount of disrespect as she treated me, unfortunately I didn't catch a name or anything as I was too shocked and mistreated to stay around and chat, I hope no one has have the same experience as me since it was horrible. Thank you Becky Mqwade