Butter Chicken Factory
is Ranked #4 of 18 Restaurants in St James Town Toronto.
The Latest Review: ★
Sent on the 6th of November, 2011
We ordered from this place this evening and they came TWO HOURS late.
Rank #4 of 18
When we ordered over the phone, the order taker told us the cost was $35.
When the "driver" arrived LATE and unapologetic, we asked him if we could get a discount as we had waited ONE HOUR beyond the time we were told. He told us he would give us a discount and only charge us $35.
We replied, but where is the discount if that is what we were expected to pay anyway! He thrust the receipt to my face and said "SEE! It's $40.76!"
We told him that we were going to call the store to clear up the confusion and he shouted, "Who are you going to call? Who are going call? I am the owner!"
With that, we proceeded to return the food to him as there is NO REASON that we needed to be spoken to in that manner ESPECIALLY when we were being overcharged AND the food arrived after TWO HOURS!
Without apology or any further discussion, he GRABBED the bag from my hand and left.
Perhaps the food would have been good, but even if we had eaten it, that behaviour would have left a very bad taste in our mouths.
We will NEVER order from this place again and neither should anyone else until the OWNER learns proper customer service!